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Shipping & Returns Shipping & Returns
Livestock: Discount Marine Aquatics - discountmarineaquatics.ca ships all livestock via UPS IN CANADA ONLY. WE DO NOT SHIP LIVESTOCK TO THE USA. UPS Express delivery will ensure that your order arrives the following business day. Discount Marine Aquatics - discountmarineaquatics.ca guarantees live delivery of your purchased and will credit the customer on any item that is DOA. (Please contact us for more information regarding this policy). UPS default insurance does not guarantee livestock. A Box FEE is included in the cost of your livestock purchase price.ALL livestock sales are final unless otherwise stated. Livestock and Dry-goods are never shipped in the same box, therefore shipping of dry-goods will be done on separate orders with separate shipping costs.

Cancellation: Agreements cancelled or modified by the Buyer are subject to a 25% re-stocking charge plus processing fee's except Special Buy Items which are NON-REFUNDABLE unless insufficient stock is available to fill all orders received. Discount Marine Aquatics (discountmarineaquatics.ca) reserves the right to cancel any Agreement or any part thereof for any reason upon written notice to the Buyer.

Delivery: Delivery to Buyer shall be F.O.B. Discount Marine Aquatics (discountmarineaquatics.ca). Title and risk of loss shall pass to Buyer upon Discount Marine Aquatics (discountmarineaquatics.ca) delivery of the items to a common carrier or to Buyer. Shipment will be by an approved carrier selected by Discount Marine Aquatics (discountmarineaquatics.ca). All shipments shall be freight prepaid by Buyer. All quotes of shipping costs are estimates only. In no event will Discount Marine Aquatics (discountmarineaquatics.ca) be liable for any loss, damage or expense due to late delivery or damage caused by the carrier.

Customs & Brokerage: Discount Marine Aquatics is not responsible or liable for customs fee's, brokerage, taxes or duties applied to international shipments. Please consult with US Customs prior to placing your order. Discount Marine Aquatics does not ship livestock to the USA.

Other Fee's Styrene Box Fee's are applied to all livestock, refidgerated and frozen food orders. The Styrene box fee will vary depending on the items ordered. This fee also includes heat packs and cold packs for transit use. A handling fee of 20.00 will apply to all orders below 50.00 (taxes excluded).

Returns: If any item should arrive at the Buyers location in a damaged condition or should a shortage occur. Buyer must report the damage or shortage to the delivering carrier and to Discount Marine Aquatics (discountmarineaquatics.ca) within 24 hrs of delivery. In no case is any Item to be returned without Discount Marine Aquatics (discountmarineaquatics.ca) prior authorization. Unauthorized returns will be refused and marked "return to sender". Authorized returns must be securely packed in it's original packaging and shipped prepaid to Discount Marine Aquatics (discountmarineaquatics.ca). A re-stocking charge of 25% will apply to all returns.

Warranty: All product warranties are soley supported by the Manufacturer. Discount Marine Aquatics (discountmarineaquatics.ca) may choose to offer assistance to customers in locating repair centers or provide information for the purpose of contacting Manufactures or their representatives but will not provide warranty replacement items or provide shipping assistance.

Weights: Canada Post, UPS, Can-Par and Air Canada Cargo use either actual product weight in kilograms or dimensional weight in kilograms. All posted weights are in reference to products that have been packaged for delivery. The posted weight may or may not reflect the actual weight of the product. Discount Marine Aquatics (discountmarineaquatics.ca) reserves the right to apply additional shipping and handling fee's to oversided items or products over 25kg.
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